Improve Communications

Source: freetrainingfilms
Note: Earphones needed.

Some key points from the video:

1. improve your influence with others using language, whether you are a business leader or just someone who wants to improve communications with colleages
2. improve communication in business and professional life, give more thought on the desired outcome of your communication
3. sarcastic comments can cause embarrassment
4. what is important is what the receiver gets, his interpretation of the message
   
5. for verbal language, it is 7 % word, 38 % emotional tone and 55 % body language, including facial expression, that is the power of body language
   
6. check your posture and gestures
7. think of someone who is decisive, get a clear image of his nodding, tilting of head, hand pointing, etc.
8. adopt your own style through mirroring of an effective communicator